FAQ

Here’s a detailed overview of our service protocols, designed to ensure transparency, flexibility, and reliability at every stage of collaboration:

Q1. What are your packing terms?

A:

• Standard packaging: Neutral white boxes + brown cartons (ideal for global logistics and brand-agnostic distribution).
• Custom branding: Upon receipt of your official authorization, we can package products in your branded boxes (fully compliant with patent/intellectual property regulations).

Q2. What are your payment terms?

A:

• Deposit: 30% via T/T (bank transfer) to initiate production.
• Balance: 70% due before shipment, following shared visual verification (product photos + packaging details).
• Flexibility: Negotiable terms for long-term partners or bulk orders.

Q3. What delivery terms do you offer?

A:
We support multiple international trade terms for your convenience:

• EXW (Ex Works)
• FOB (Free on Board)
• CFR (Cost and Freight)
• CIF (Cost, Insurance, and Freight)
• DDU (Delivered Duty Unpaid)

Q4. What is your delivery timeline?

A:

• Standard lead time: 30–60 days after receiving your advance payment.
• Custom projects: Timelines may vary based on product complexity, quantity, or tooling requirements (e.g., mold development for OEM specifications).

Q5. Can you produce according to samples or technical drawings?

A:

• OEM/ODM Capability: Yes. We specialize in replicating customer-provided samples or technical drawings.
• Full-cycle support: In-house mold/fixture development + prototyping to ensure precise specification adherence.

Q6. What is your sample policy?

A:

• Stock samples: Available for immediate shipment if inventory permits.
• Cost structure:
  • Sample cost: Covers material and production expenses.
  • Courier cost: Borne by the customer (we can coordinate with your preferred logistics provider).
• Sample lead time: 5–10 days for stock items; custom samples require additional development time.

Q7. Do you conduct quality testing before delivery?

A:

• 100% Quality Assurance: Every unit undergoes rigorous functional testing and visual inspection.
• Certifications: Compliance with ISO standards (upon request, detailed test reports can be provided).

Q8. How do you foster long-term partnerships?

A: Our relationship-building philosophy is rooted in three pillars:

• Sustained Value:
  • Premium quality at competitve prices to maximize your profit margins.
  • Continuous process optimization to reduce total cost of ownership (TCO).
• Trust & Transparency:
  • Open communication at every project phase (e.g., production updates, QC reports).
  • Flexible problem-solving for unforeseen challenges.
• Collaborative Growth:
  • Treating every client as a strategic partner, not just a transaction.
  • Investing in joint innovation (e.g., co-developing next-gen products).